Get in touch
Write to us with your question, the email on your account and, if it is a fault, the date and time it happened. Cosmos members are answered first.
For account deletion, a copy of your data or any other GDPR request, write to the same address with “GDPR request” in the subject. We reply with the steps within one working day.
Common questions
I forgot my password.
Open the app, tap Sign in, then Forgot password. You will receive a reset link at the address on file. If you do not see it within five minutes, check your spam folder. If it still has not arrived, email us and we will trigger a manual reset.
How do I cancel my subscription?
Subscriptions are billed through Google Play on Android and the App Store on iPhone. Cancel in the store's subscription settings; your access remains active until the end of the current billing period. Email us if you need help finding the setting.
Can I switch between Aurora and Cosmos?
Yes – open Plans in the app and choose the plan you want. Upgrades take effect immediately. Downgrades take effect at the next renewal, so you do not lose paid time you already covered.
Is there an iPhone version?
Yes. AstroAIgent is coming to both Google Play and the App Store. If you would like to hear the day it is available, email us and we will add you to the launch list.
Why is the chat sometimes slower than usual?
Replies are computed from your full natal chart plus today's transits, so the model takes a few seconds to assemble context before it answers. If a reply takes longer than 30 seconds, email us with the time and we will investigate.
How do I delete my account and all my data?
Open Settings › Delete account. The deletion is immediate and cannot be undone: your profile, chat history, memory facts and saved people are erased from our servers within seconds. Backup copies are purged on a 30-day rolling schedule. We never sell your data.
The horoscope feels generic – what went wrong?
The most common cause is an approximate birth time. Aspects to the Moon and the houses depend on the exact minute of birth – without it we use noon, and the AI says so. Refine the time in your profile: every plan gets one correction after sign-up, and support can open another. The readings update within seconds.
I have feedback or a feature request.
We read every message. Use Settings › Feedback in the app, or email [email protected] with 'Feedback' in the subject. We can't promise everything ships, but we will tell you whether it is on the roadmap.
Service status
If the app is unresponsive or sign-in fails for everyone, it is most likely an incident on our side. We are alerted automatically, but an email with the time still helps.