Support
Last updated: 20 May 2026
Get in touch
Email [email protected] with your question, your account email, and (if relevant) the date and time when the issue happened. We answer within 24 hours on weekdays, and prioritize Cosmos subscribers as part of their plan.
For account deletion, data export, or any GDPR-related request, write to the same address and include the words "GDPR request" in the subject line. We will reply with the steps within one working day.
Common questions
I forgot my password.
Open the app, tap Sign in, then Forgot password. You will receive a reset link at the address on file. If you do not see it within five minutes, check your spam folder. If it still has not arrived, email us and we will trigger a manual reset.
How do I cancel my subscription?
Subscriptions are billed through Google Play (Android) or — when iOS launches — Apple App Store. Cancel directly in the platform's subscription settings; your access remains active until the end of the current billing period. Email us if you need help finding the setting.
Can I switch between Aurora and Cosmos?
Yes — open Plans in the app and choose the tier you want. Upgrades take effect immediately and we prorate the change. Downgrades take effect at the next renewal so you do not lose paid time you already covered.
Why is the chat sometimes slower than usual?
Replies are computed from your full natal chart plus today's transits, so the model takes a few seconds to assemble context before it answers. If a reply takes longer than 30 seconds, that's a real fault — please email us with the time and we will investigate.
How do I delete my account and all my data?
Open Settings → Account → Delete my data. The deletion is immediate and irreversible: your profile, chat history, memory facts, and saved companions are erased from our servers within a few seconds. Backup copies are purged on a 30-day rolling schedule. We do not keep your data after deletion for any purpose, and we never sell it.
Why don't I see iOS support yet?
The iOS build is in preparation. Android shipped first because the submission pipeline is simpler; iOS follows once the Apple Developer account and review cycle complete. If you would like to be notified when iOS lands, email us and we will add you to the launch list.
The horoscope feels generic — what went wrong?
The most common cause is an approximate birth time. Aspects to the Moon and house placements depend on the exact minute of birth — when we don't have that, we fall back to noon and the AI explicitly says so. Open Profile → Birth details and refine the time if you can. The change reflows your interpretations within a few seconds.
I have feedback or a feature request.
We read every email. Send it to [email protected] with "Feedback" or "Feature request" in the subject. We can't promise everything ships, but we will tell you whether it's on the roadmap or out of scope.
Service status
If the app is unresponsive or sign-in is failing for everyone, it's likely a backend incident. Email us — we maintain alert recipients for downtime and will know already. A public status page is on the roadmap.